Could Search Benchmarking improve your business?

Is your business search function effective at delivering relevant and timely results from your data and information? An intelligent search solution can maximise the value of your data assets making them easily available, no matter where or how they are stored. On the other hand, an inefficient search system may prevent you from accessing the business information you need to do your job.

At Flare Solutions, we offer tailored search benchmarking for businesses interested in improving their data accessibility, to understand how well current search systems are performing.

Search systems affect every user every time they search, and every system for each query posed. This in turn affects programs like AI projects which require clean data and accurate results from which to work.

Read on to find out more about how this search benchmarking process works.

Test Searches

One of the best ways of determining the effectiveness of searches is to test them. It is often the case that even the best designed search algorithms may not be optimal, and it can require an objective yet holistic tester to identify any gaps in your search functionality. Test searches can also flag up any weaknesses in the searchability of your information or data, and test for the correct levels of flexibility.

For product owners, data scientists and end-users alike, submitting the project to searching tests can save time and costs.

Checking Results

The accuracy of search results is central to business performance. Search systems can suffer from lack of technical knowledge or an understanding of the business.  AI solutions can be hampered by unconscious bias, which can have a major influence on the relevance of the data produced by searches. However, checking accuracy in search results can be a challenge, especially if there is no comparison. Consequently, it often takes a third party to put the search tool(s) through their paces and provide meticulous results checking. By choosing to benchmark information and data accessibility, product owners, their data analysists and their users can be confident in the level of accuracy and relevancy of each search.

Identifying Areas for Improvement

Even the most carefully designed search programme will have limitations. As such, running the search results through benchmarking can identify any areas of underperformance, and will provide a roadmap to enhancing your solutions. For product owners, data scientists and organisations alike, this fine-tuning can optimise search for improved outcomes.

Know What You’re Missing

One of the main reasons that search benchmarking is requested is to find out what is missing. If you never see the results that should be there, you may be forever unaware that you have a problem.  Companies can find themselves needlessly investing in multiple search applications just to bridge the gaps that they sense are there, but which they can’t be sure of.

Search benchmarking is a cost-effective and efficient way to achieve a more coherent result from your investment, resulting in higher functioning and more streamlined solutions.

Next Steps

At Flare Solutions, our comprehensive search benchmarking services combine software and a human touch for a holistic and detailed examination of your search performance.

To find out more, please call 020 4538 2964 today.