Technical Information Improvement Initiative

Posted on Posted in Advise and Guide, Case Studies

Project Description/Issue

A Canadian company with E&P operations in Canada, the United States, Europe and the Middle East had recognised a number of business challenges that were the result of poor information management (IM). Following an internal IM assessment exercise to identify problems and issues, Flare was engaged to develop an improvement plan including an IM Framework, education, business case and program roadmap under a fixed-price contract.

Flareā€™s Approach

Flare proposed a five-phase approach under the governance of an advisory board composed of VPs and C-level business and IT executives representing the global organization. This was chaired by a Senior VP from the business and facilitated by Flare. Initial bi-monthly meetings included an IM education element for the board members, clarification and prioritization of problem areas, and development of an IM vision. The board also reached consensus on the desired future state for IM based on an assessment of the current environment and emerging business requirements.

A corporate Technical IM Framework document was developed, approved and then used by Flare to deliver a series of IM workshops, customized to business function and geography, which all E&P staff and management were invited. In parallel, tactical and strategic IM improvement projects were identified and defined with associated costs and benefits captured.

Following review with the steering committee, strategic projects were prioritized and grouped into a number of IM improvement programs involving a combination of process, governance, standards, technology, education and information. A set of consistent and meaningful IM measurements and KPIs were defined in conjunction with internal IM/IT teams and reviewed with E&P staff before being approved by the board.

Initial roadmaps were then developed in conjunction with an internal 13 person global implementation team and program ownership assigned.

Benefits/Outcomes

Establishing and educating an executive advisory board made it possible to identify and cost-justify a broader, more comprehensive and better integrated IM improvement program than had initially been envisaged, incorporating more than 30 projects. Involving the E&P teams during the definition and selection phases greatly improved their understanding of the root-causes, reduced misunderstandings and helped ensure buy-in to the final programs.

The resulting IM improvement programs were well-integrated across functions, business units and geographies to maximise consistency of approach and economies of scale while accommodating unique solutions where warranted. This approach minimised the deployment of stand-alone, point-solutions that are endemic in most large E&P organizations.

Using internal resources to accomplish most of the work, with Flare providing methodology, guidance, facilitation and education, allowed significant skills transfer to occur. Additionally the approach provided an opportunity for geographically separate individuals to work together on a common set of problems and demonstrate their unique knowledge and accomplishments, resulting in greater consistency across locations and a more collaborative global IM team.